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How to get a Beats headphones repair through Apple support

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Beats by Dr. Dre
  • Apple will replace or repair Beats headphones that have incurred accidental damage, have battery issues, or have certain missing parts. 
  • Service costs depend on what Beats product you have, your issue, and whether or not you have AppleCare Plus or another warranty.
  • To make a service request, you'll first need to call or start an online chat with an Apple support representative.
  • Visit Insider's Tech Reference library for more stories.

It's a bummer if your Beats headphones break. However, depending on the issue you're having and your coverage by warranties or AppleCare Plus, you can get your headphones repaired or replaced in just a week or two. 

How to get a Beats headphones repair

Here's what you can send in for a repair with Apple, how to make a service request, and how much it will cost.

What you can send in for repair

Apple will service a variety of issues and parts related to Beats headphones. This includes accidental damage, lost or missing items (like a Powerbeats Pro earbud or charging case), and battery failures (due to defects or wear through regular use).

To find out if your particular Beats issue qualifies for repair, you can follow the steps and prompts below to make an appointment or service request through Apple support. 

How to make an appointment or service request with Apple for a Beats headphones repair

  1. Go to the Apple Support page.
  2. Click the "More" icon with Apple's logo. 

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  3. Select "Beats by Dre."

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  4. Click the box that best describes the issue you're having. 

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  5. Click "Call to Arrange a Repair" or "Chat to Arrange a Repair." Alternatively, you can set up an Apple Genius Bar appointment to receive in-person tech support.

    Abigail Abesamis Demarest/Insider
  6. If you selected the call option, enter your information to have Apple Support call you, and click "Continue." If you selected the chat option, enter your information to start a chat session with an Apple Support representative, and click "Continue."

Costs and time needed for Beats repair

If you send in your Beats to Apple, the company estimates that service will take 3 to 10 business days from the day you ship your product. For service through a local Apple Authorized Service Provider, you'll need to ask for an approximate timeline.

If you have AppleCare Plus, you can request Express Replacement Service to have a replacement pair of Beats shipped to you while you return your Beats to Apple.

Repair costs will depend on the Beats product you have, your issue, and whether or not you're covered under AppleCare Plus or another warranty like the Apple One Year Limited Warranty or consumer law. For manufacturing defects covered by the Apple One Year Limited Warranty or consumer law, the repair is free. AppleCare Plus coverage includes service for up to two incidents of accidental damage. Each incident is subject to a service fee, which is $29 for eligible Beats headphones and earphones (Beats EP, Beats Pro, Beats Solo Pro, Beats Solo3 Wireless, Beats Studio3 Wireless, BeatsX, Powerbeats Pro, and Powerbeats3 Wireless).

For out-of-warranty repairs, Apple has a support page that outlines its fees, which range from $49 to $ depending on your device. It notes that Apple reserves the right to determine if your product is eligible for out-of-warranty repairs or replacements. Beats headphones that have broken into several pieces, for example, are not eligible for any out-of-warranty services.

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More:Tech How ToAppleApple SupportBeats

Beats Solo 3 Repair

Beats Solo 3 are on-ear headphones released by audio equipment company Beats by Dre.

The headphones are equipped with an Apple W1 chip for Bluetooth setup and toggling between Apple devices. Beats Solo 3 headphones use Fast Fuel technology which estimates that a five minute charge will provide three hours of playback time with a maximum battery life of 40 hours. A Micro-USB cable is included for charging the headphones. They are compatible with iOS and Android.

The headphones are available in matte black, rose gold, satin silver, satin gold, and citrus red. Special colors were released as part of the Beats Club Collection. These colors include club navy, club white, club red, and club yellow. The headphones can be folded up for storage in the included compact carrying case.

The Beats Solo 3 headphones were originally priced around $ As of July , they were available on the Beats by Dre official site for $

Although Beats advertises these headphones as having “award winning sound,” according to a CNET article published in , the Beats Solo 3 headphones have inferior sound quality compared to other similarly priced headphones.

Beats by Dre Official Site: Beats Solo 3

Amazon: Beats Solo 3

CNET: Beats Solo 3

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Beats by Dr. Dre™ Repairs

Free Shipping Both Ways + 3 Months Warranty &#; SIGN UP HERE

Unfortunately, even Dr. Dre gets sick sometimes. We are experts repairing Beats Headphones (any model) &#; We offer Free Shipping Both Ways & 6 months warranty in our repairs.

These are the most frequent problems that we find and repair on Beats Headphones :

Beats™ headphone models we repair

Over-Ear Headphone Models:

  • Studio 3 & Studio 2
  • Solo 3 & Solo 2
  • EP
  • Solo Pro
  • Solo Wireless
  • Mix&#;r
  • Executive

In-Ear Headphone Models:

  • PowerBeats 3 & 2
  • iBeats
  • Urbeats
  • Tour


Customize your headphones by adding our Bluetooth Hi-Fi Adapter

For more information press HERE

Common Issues on Beats™

Here&#;s a few pictures of what we usually see breaking on Beats™.

Broken HeadBand

The design of the head band creates pressure points in the wrong places. As a result, the plastic snaps.

Speaker Blown

Hard use of the headphones at high volume causes the speakers to blow out.

Rather than losing your investment, SEND YOUR HEADPHONES TO US and get back to the music.

Beats By Dre Solo 3 Three Wireless Headband and Hinge Replacement Repair

Beats Repair and Service

Battery service

Batteries are consumable parts that sometimes fail because of a defect or because they wear out through normal use.  The Apple Limited Warranty covers a defective battery, but it doesn’t cover wear from normal use.

If your battery has a manufacturing defect and it's covered by our warranty, AppleCare+, or consumer law, we'll service it for no additional cost. If your battery issue isn't covered, we offer out-of-warranty battery service for a fee.

If you have AppleCare+ for Headphones, it offers replacement coverage if your eligible Beats headphone or earphone battery holds less than 80 percent of its original capacity.

See pricing for battery service

Is your Beats product covered by AppleCare+?

AppleCare+ gives you expert technical support and hardware coverage from Apple, including accidental damage protection. Each incident of accidental damage is subject to a service fee.

If you don't have AppleCare+, you'll pay the out-of-warranty fee for that type of repair.

ProductAppleCare+ Service Fee
Eligible Beats headphones and earphones$ 29

Not sure if you're covered? Check if you have AppleCare+ coverage by entering your Beats product's serial number.

Learn more about AppleCare+


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